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Bisignano’s Un-Truthy Letter to the People — or “Fact-Checking the Frankster”

The Trump administration continues to gaslight the American people about its interference in the workings of the Social Security Administration (SSA). So it's time for another fact-check.  The Trump administration and DOGE savagely cut staff, closed field offices, and erected barriers for beneficiaries attempting to access their earned benefits --- as part of a phony hunt for ‘fraud’ (which, in fact, is extremely rare). Now, Commissioner Frank Bisignano is misleading the public by claiming that these actions have ‘improved’ customer service, when they have, in fact, made things significantly worse. On the 90th anniversary of Social Security in August, SSA posted an 'un-truthy' letter from Bisignano to the American people on its website. We asked our director of government relations and policy, Dan Adcock, to knock down the false claims by Trump’s Social Security commissioner:

Trump & DOGE Wreaked Havoc at SSA, New Reporting Confirms

As the year ends, new reporting confirms that customer service at the Social Security Administration (SSA) has tanked since Trump took office last January – despite the administration's claims to the contrary.  A new investigative report by the Washington Post -- based on a thorough analysis of agency data and interviews with SSA employees -- reveals that “long-strained customer services have become worse by many key measures.”

2026-01-09T15:18:51-04:00December 30th, 2025|Social Security, Social Security Administration (SSA), Trump|

Latest Social Security Website Crash a Symptom of Trump/DOGE Mismanagement 

Seniors trying to access their earned benefit information hit a snag when the Social Security Administration's (SSA) website crashed on Wednesday morning. These sorts of incidents have unfortunately become commonplace since the Trump administration took over, as DOGE’s crusade at SSA has left the agency in chaos.  "We continue to get reports of glitches on SSA's website. It looks like this was one of them," said NCPSSM President and CEO, Max Richtman. 

Social Security Comish Would Consider Raising Retirement Age

Despite Trump’s pledge not to cut Social Security, administration officials keep letting the real agenda slip out. First, Treasury Secretary Scott Bessent hinted that privatizing Social Security was on the table. Now, Social Security Commissioner Frank Bisignano says he’s open to the idea of raising the retirement age.  (The current full retirement age is 67; congressional Republicans have floated proposals to raise it as high as 70.) In an interview on Fox Business News last week, host Maria Bartiromo asked Bisignano if he’d “consider raising the retirement age,” to which the commissioner replied, “I think everything’s being considered.”

Trump Marks Social Security’s 90th Anniversary by Spreading Misinformation

Social Security turned 90 this week, a milestone that should have been celebrated with reverence. However, the Trump administration marked the occasion by perpetuating misleading claims about its handling of the program. From manipulating statistics to spreading untruths about immigrants, this administration is playing a dangerous game with one of America’s most cherished federal programs. Manipulating Metrics to Rewrite Reality As our president, Max Richtman, reminds us, “We wish we could simply celebrate, but the 90-year history of Social Security shows that we must always defend the program from those who would privatize or outright eliminate it.” Richtman emphasizes, “Social Security is part of the fabric of American life and must be preserved for the future.”

2025-08-18T14:13:43-04:00August 15th, 2025|Social Security, Social Security Administration (SSA), Trump|

7 Questions for Trump’s Social Security Commissioner Nominee

President Trump’s pick to head the Social Security Administration, Frank Bisignano, will have his Senate confirmation hearing on Tuesday morning.  The financial services CEO and Republican donor has been waiting in the wings since the Trump administration took over in January. In the meantime, Elon Musk and his DOGE squad have invaded the Social Security Administration (SSA) and wreaked considerable havoc on the agency --- alarming seniors’ advocates and a sizeable swath of the general public. In the absence of a confirmed commissioner, Acting SSA chief Leland Dudek has abetted Musk and DOGE every step of the way, allowing them access to the sensitive personal data of 73 million Americans for no justifiable reason, radically reducing the workforce that serves Social Security customers, closing field offices, and slashing services on the agency’s 1-800 phone number that seniors rely on.  He claims to be “following orders” from President Trump and Elon Musk. Dudek threatened to "shut down" SSA after a federal judge ruled against the agency's decision to grant Musk and DOGE access to beneficiaries' private data. Bisignano has no appreciable experience in public service in general --- or Social Security in particular --- but Trump wants him to run one of the federal agencies that most closely touches Americans' lives every day.  We don't know much about what Bisignano thinks of Social Security or what he will do to the program if confirmed.

What the Heck is Going on at the Social Security Administration?

In the short period of time that Trump, Elon Musk and DOGE have had their hooks in the Social Security Administration, there have been alarming changes at the agency. The most obvious – and most egregious – is Musk and DOGE’s access to the sensitive personal data of some 70 million Social Security beneficiaries, creating the potential for enormous abuse.  This was the first line of attack in Musk’s bogus campaign to expose fraud at an agency where improper payments are less than 1% of total benefits paid. 

2025-08-27T16:10:44-04:00February 26th, 2025|Social Insurance, Social Security, Social Security Administration (SSA), Trump|
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